Family Programs Hawaii Privacy Policy

Your Privacy is Important to Us
Family Programs Hawaii respects your privacy and is committed to protecting it. As a user of this web site (the “Site”), you are valued by us and we will take appropriate measures to protect the information provided by and collected from you on this Site. This privacy guideline explains how FPH collects and uses any personal information that you provide through your donations to our organization.

What We Collect
On the Family Programs Hawaii website, you can make donations, information requests, or sign up to receive news and information from us. The types of personal information you provide to us on these pages may include name, address, phone, email address, user IDs and passwords, billing information, transaction, credit card information and contact preferences. We also collect demographic and profile data in our databases. Family Programs Hawaii uses your information to acknowledge your donation directly, to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a donation, to communicate with you, to provide services and support, and to update you on our programs.

Credit card information is used only for donation processing, and is not used for other purposes. We use an outside credit card processing company to process donations. This company does not retain, share, store or use personally identifiable information except for the purpose of providing this service. Your information is kept private. We will not disclose, sell, rent or lease your personally identifiable information to others, nor will we share, trade or exchange your personally identifiable information with anyone outside Family Programs Hawaii without your prior consent. FPH will disclose all information as required by law. If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove the personally identifiable information you provided to us.

Security: Protecting Personal Information
When you make a donation or request information, we use a secure server. We use SSL encryption when collecting or transferring sensitive data such as credit card information. Credit card numbers are only used for processing donations and are not used for other purposes. Our efforts to protect credit card fraud help protect your financial data security.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes a firewall and 24-hour monitoring of site activities by our hosting service provider as well as 128-bit SSL encryption (where allowable by law) on all transaction-oriented operations between you and PCF via our transaction service provider.

Cookies
Our website uses “cookies.” A “cookie” is a small data file transferred by our website to your computer’s hard drive containing information that helps us make your experience of using our website more individualized and convenient. Our cookies do not contain any personally identifying information. We send cookies when you surf our Site, make a donation, request information or sign up for certain services. Accepting the cookies used on our site does not give us access to your personally identifiable information, but we may use the cookies to identify your computer. We use cookies to deliver information specific to your interests and to save your password so you don’t have to re-enter it each time you visit our site.

Links to Other Sites
This site links to other sites. Family Programs Hawaii is not responsible for the content or privacy practices of other websites. We will not pass your information along to the linked site; however, we cannot protect the information you provide to that site. We encourage our users to be aware when they leave our site and to read the privacy statement of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Information Monitoring
Family Programs Hawaii monitors customer traffic patterns and site usage to help us develop the design and layout of the Family Programs website. We may also use the information we collect to occasionally notify you about important changes to the website, new services or features offered by Family Programs Hawaii, and special offers and information we think you will find valuable. If you would rather not receive this information, please contact us through one of the channels identified in the choice/opt-out section.

Our Commitment to Children’s Safety and Privacy
Protecting the safety and privacy of the very young is especially important to Family Programs Hawaii. We comply with the 1998 Children’s Online Privacy Protection Act (COPPA). COPPA and its accompanying FTP regulation establish United States federal law that protects the privacy of children using the Internet. We do not knowingly target or collect personal information from children under 13. If you want to notify us of our receipt of information by children under 13, please do so by emailing us at info@FamilyProgramsHi.org. Family Programs Hawaii is committed to protecting the privacy needs of children and we encourage parents to take an active role in their children’s online activities and interests.

Email Guidelines
Family Programs Hawaii does not send unsolicited commercial email to individuals with whom they do not have consent/permission or a pre-existing or current business relationship.
Family Programs Hawaii provides all email recipients with a clear, easy and effective method to unsubscribe to any and all online communications.

Opt-Out Guidelines
From time to time, we may send E-newsletters, emails and other information to users about Family Programs Hawaii and its activities. We may also send you information from other like-minded organizations whose services we think you might find interesting. Our Site provides users the opportunity to opt out of receiving such communications from us at any time. To opt out, please call 808-521-9531.

You may also mail your request to:
Family Programs Hawaii
250 Vineyard Street
Honolulu, HI 96813-2445

Family Programs Hawaii– Tell-A-Friend
If a user elects to use our referral service to obtain information for a friend, we ask them for the friend’s name and email address. Family Programs Hawaii will automatically send the friend a one time email inviting them to visit the site. Family Programs Hawaii stores this information for the sole purpose of sending this one time email. The friend may contact Family Programs Hawaii at info@FamilyProgramsHi.org to request the removal of this information from our database.

Conditions of Use, Notices and Revisions
We will always use information in accordance with the privacy guidelines under which the information was collected. However, our organization changes constantly, and our privacy guidelines may change as well. If we decide to change our privacy guidelines, we will post the changes here so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will then have a choice as to whether or not we may use their information in this different manner. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

TRAIL SOFTWARE, INC. PRIVACY POLICY

This Privacy Policy (this “Privacy Policy”) describes Trail Software’s (d/b/a Kindful) (“Trail Software”, “Kindful,” “we,” “us,” or” “our”) collection, use, and disclosure of “personal information” that may be collected by Kindful anytime you (“you” or “user”) visit our website, [https://www.kindful.com] (this “Site”). “Personal information” means information about an identifiable individual who can be directly or indirectly identified, which does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified.

BY SUBMITTING YOUR INFORMATION THROUGH THIS SITE, YOU CONSENT TO THIS PRIVACY POLICY AND TO KINDFUL’S) COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION ACCORDING TO THE TERMS OF THIS PRIVACY POLICY. THIS SITE IS A GENERAL AUDIENCE SITE AND DOES NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE. IF YOU ARE UNDER 13 YEARS OF AGE, YOU ARE NOT PERMITTED TO USE THIS SITE.

This Privacy Policy is applicable only to this Site and does not apply to any third party websites or to other companies or persons. This Site may contain links to, and media and other content from, other sites. Because of the dynamic media capabilities of this Site, it may not be clear to you which links are embedded in this Site and which are embedded in third-party media or content. Kindful cannot and does not guarantee the privacy policies and practices of any third party. Kindful does not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from this Site. The use of any personal information provided by you to such third party will be governed by that party’s privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by Kindful, you should review the privacy policy at each linked website to determine how that site treats your personal information.

TRAIL SOFTWARE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. THE REVISED POLICY WILL BE POSTED ON THIS SITE. Your continued use of this Site after Kindful posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy and your consent to Kindful’s collection, use, and disclosure of your personal information according to the terms of the updated Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes. This Privacy Policy was last revised on July 1, 2019.

Information we collect and how we may use it

If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.

If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.

We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.

Please note that personal information does not include “aggregate” information, which is data we collect about a group or category of users, from which individual identities or other personal information has been removed. This Privacy Policy in no way restricts or limits our collection, use, or our ability to sell such aggregate information.

Additional Limits on Use of Google User Data: Notwithstanding anything else in this Privacy Policy, the following types of your Google data will be subject to these additional restrictions:

  • We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

  • We will not use this Gmail data for serving advertisements.

  • We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.

When we disclose your information

Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.

How we protect your personal information

Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.

You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.

Accessing your information

This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.

Cookies and other technologies

To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.

As part of our service, we also use cookies to store and sometimes track information about you. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are, to give you easier access to repeatedly used account information, to gather statistical information about usage, to research visiting patterns, and to help target advertisements based on user interests. In some instances, our partners and advertisers appearing at this Site may use their own cookies. Your web browser settings, which you may change at any time, determine if and how a cookie will be accepted. By changing those settings, you can accept all cookies, be notified when a cookie is set, or simply reject all cookies. If you decide to reject all cookies, please be aware that you may be required to re-enter your information more often and certain features of this Site may be unavailable to you.

Your California Privacy Rights

Residents of the State of California, under a provision of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-out or Opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

Kindful qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either Opt-out or Opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.

If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to support@kindful.com.